Refund policy

  • REFUND & RETURN POLICY

    Last updated: August 2026

    1. Our Commitment At Halesnax, we take pride in the quality of every product we ship. If something isn't right, we'll make it right.

    2. Eligibility for Returns We accept return or replacement requests within 7 days of delivery for:

    • Damaged or defective products
    • Wrong item received
    • Missing items in the order

    Opened or partially consumed products cannot be returned unless they are defective.

    3. How to Raise a Return Request Email us at support@halesnax.com within 7 days of delivery with:

    • Your order number
    • A clear photo of the issue
    • A brief description of the problem

    We'll respond within 24–48 hours with next steps.

    4. Refunds

    • Online payments: Refunds processed within 5–7 business days to the original payment method
    • COD orders: Refunds processed via bank transfer within 7–10 business days (please share your bank details when raising the request)

    5. Non-Returnable Items

    • Products returned without prior approval
    • Products damaged due to mishandling after delivery
    • Products past the 7-day return window

    6. Order Cancellations Orders can be cancelled within 12 hours of placement. After that, the order may already be in processing and cannot be cancelled.

    7. Contact 📧 support@halesnax.com | WhatsApp: [your number]